Terms of Use

1. Company Information

These Terms of Use ("Terms") govern the use of services provided by Star Gaze d.o.o., a company registered in the Republic of Croatia, with its registered office at Gračanska Cesta 102, 10000 Zagreb, Croatia ("Company", "we", "us", "our"), operating under the brand name NeuralOps AI Agency.

2. Services

We provide AI automation consulting, development, and implementation services including but not limited to: AI Audits, custom AI system development, SaaS replacement solutions, AI-powered video creation, domain-specific AI tools, and ongoing AI system maintenance and support. All services are provided on a project basis or through recurring retainer agreements as outlined in individual service agreements.

3. Service Agreements

Each engagement is governed by a separate Service Agreement or Statement of Work ("SOW") that specifies the scope, deliverables, timeline, and pricing. These Terms apply to all engagements unless explicitly superseded by the terms of an individual SOW. By engaging our services, you agree to be bound by these Terms and any applicable SOW.

4. Pricing and Payment

All prices are quoted in Euros (EUR) unless otherwise specified. Payment terms are as follows:

• AI Audits: Full payment of €1,000 due upon engagement. This fee is credited in full toward any subsequent project.
• Project Work: 50% deposit upon signing the SOW, 50% upon delivery, unless otherwise agreed.
• Retainer Agreements: Monthly payment due at the beginning of each billing period.

Payments can be made via:

• Bank Transfer: To Star Gaze d.o.o., Zagrebačka banka (UniCredit Group), IBAN: HR3923600001102698190
• PayPal: @GoranSabo71166

All invoices are issued by Star Gaze d.o.o. with applicable Croatian VAT where required. For EU B2B clients, reverse charge mechanism applies with a valid VAT ID. For non-EU clients, services are zero-rated for VAT purposes.

5. Intellectual Property

Upon full payment, all custom-developed deliverables (code, designs, systems, reports) become the exclusive property of the client, unless otherwise specified in the SOW. We retain the right to use general methodologies, frameworks, and non-proprietary tools developed during the engagement. We may reference the engagement in our portfolio with the client's prior written consent.

6. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information shared during the engagement. This includes but is not limited to business data, trade secrets, customer information, financial data, and technical specifications. Confidentiality obligations survive the termination of any agreement for a period of two (2) years.

7. Guarantees and Refunds

We offer the following guarantees:

• AI Audit Money-Back Guarantee: If our AI Audit does not identify at least €5,000/month in potential savings or revenue opportunities, we will refund the audit fee in full.
• 48-Hour Delivery: AI Audits are delivered within 48 hours of receiving all required information from the client.
• Audit Fee Credit: The €1,000 audit fee is fully credited toward any project engagement.
• Results Guarantee: If our implementation does not achieve the projected ROI within 30 days of deployment, we will continue working at no additional cost until the targets are met.

Refund requests must be submitted in writing within 14 days of deliverable receipt. Refunds for project work are evaluated on a case-by-case basis.

8. Limitation of Liability

To the maximum extent permitted by law, Star Gaze d.o.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Our total liability for any claim arising from or related to our services shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim.

9. Termination

Either party may terminate a retainer agreement with 30 days' written notice. Project engagements may be terminated by the client at any time, subject to payment for work completed up to the termination date. We reserve the right to terminate any engagement if the client fails to make payment within 30 days of the invoice due date.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Croatia. Any disputes arising from or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts in Zagreb, Croatia. For EU consumers, mandatory consumer protection laws of their country of residence shall apply where they provide greater protection.

11. Amendments

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the modified Terms. Material changes will be communicated to active clients via email.

12. Contact

For questions regarding these Terms, please contact us at: